Privacy policy

Privacy Policy

Last updated: September 11, 2026

1. Who Is Responsible for Your Information

B.E.N. Bio Energetics Nutrition, Inc., 7345 West Sand Lake Road, ste 210 office 2193, Orlando, FL 32819, United States, is the controller of the personal information described in this policy. You can reach us at privacy@bennutrition.com or +1-888-396-3903.

Contact for data protection matters in Brazil (encarregado): Felipe Ditzel, privacy@bennutrition.com.

2. Information We Collect

  • Information you give us: name, email address, billing and shipping address, phone number, and payment information when you place an order, create an account, subscribe to our newsletter, or contact us.
  • Tax identification numbers: where the destination country requires one for customs clearance. For deliveries to Brazil this is your CPF, which Brazilian customs requires on every international shipment.
  • Order and account information: what you bought, your subscription status, your order history, and your correspondence with us.
  • Information collected automatically: device, browser, IP address, pages viewed, and how you reached the Site, through cookies and similar technologies.
  • Information from third parties: from Shopify, from our payment providers, from our shipping and customs partners, from analytics providers, and from advertising platforms.

We do not deliberately collect health information. If you send us health information in a message to customer service, we use it only to answer you.

3. Why We Use It, and on What Legal Basis

Where the General Data Protection Regulation or the Brazilian Lei Geral de Proteção de Dados applies to you, we rely on the following bases.

  • To take and fulfil your order, including payment, dispatch, customs clearance, and delivery: performance of a contract with you.
  • To declare your shipment to customs, including passing your name, address, and tax identification number to carriers and customs authorities: performance of a contract with you, and compliance with a legal obligation in the destination country.
  • To provide customer service and handle refunds: performance of a contract with you.
  • To send marketing communications: your consent, which you can withdraw at any time, or our legitimate interest in marketing to existing customers where the law allows it.
  • To keep the Site secure and prevent fraud: our legitimate interest in protecting our business and our customers.
  • To measure and improve the Site and our products: our legitimate interest in running and improving our business, or your consent where the law requires it for the cookies involved.
  • To keep tax, accounting, and customs records: compliance with a legal obligation.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, to remember your preferences, to measure how the Site is used, and to deliver and measure advertising. You can control cookies through your browser, and disabling some of them will affect how the Site works.

Where the law requires it, we ask for your consent before placing non-essential cookies, and you can change your choice at any time.

5. Who We Share It With

  • Service providers who operate parts of our business on our instructions: our e-commerce platform, payment providers, our fulfilment and shipping partners in the United States, our cross-border carrier, email and customer service providers, and analytics providers.
  • Customs and tax authorities in the destination country, where a shipment must be declared.
  • Advertising partners, where permitted by law and subject to your choices.
  • Professional advisers, and authorities, where we are required by law or need to establish or defend legal claims.
  • A buyer or successor, if our business is sold or reorganized.

We do not sell your personal information for money. Depending on where you live, some sharing for targeted advertising may count as a "sale" or "sharing" under state privacy law, and you can opt out on our Your Privacy Choices page.

6. International Transfers

We are based in the United States and your information is processed there. If you are in the European Economic Area, the United Kingdom, Switzerland, or Brazil, this means your information is transferred outside your country.

For those transfers we put appropriate safeguards in place with each provider that receives your information, which include the European Commission's Standard Contractual Clauses and their United Kingdom equivalent where that provider makes them available. You can ask us which safeguard applies to a given provider by writing to privacy@bennutrition.com.

7. How Long We Keep It

  • Order, payment, and customs records: for as long as tax and customs law requires us to keep them, which is generally up to 7 years after the order.
  • Account and subscription information: for as long as your account is active, and for up to 3 years after your last order.
  • Marketing contact information: until you unsubscribe, and for a short period afterwards so that we can honour your choice.
  • Customer service correspondence: up to 3 years after the matter is closed.
  • Site analytics data: up to 26 months.

8. Your Rights

Wherever you live, you can ask us to access, correct, or delete your personal information, and you can unsubscribe from marketing at any time using the link in any marketing email or by writing to us.

If you are in the European Economic Area or the United Kingdom, you also have the right to object to processing based on our legitimate interest, to ask us to restrict processing, to receive your information in a portable format, to withdraw a consent you have given, and to lodge a complaint with your national data protection authority.

If you are in Brazil, the Lei Geral de Proteção de Dados gives you the right to confirm that we process your data, to access it, to correct it, to anonymize, block, or delete unnecessary or excessive data, to data portability, to information about who we share it with, to be told what happens if you refuse consent, to withdraw consent, and to object to processing. You may also petition the Autoridade Nacional de Proteção de Dados.

If you are in California or another U.S. state with a privacy law, you have the right to know what we collect and why, to access and delete it, to correct it, to opt out of the sale or sharing of personal information and of targeted advertising, and not to be discriminated against for exercising those rights.

To exercise any of these, write to privacy@bennutrition.com. We reply within the time the applicable law allows, and we may need to verify your identity first.

9. Security

We use appropriate technical and organizational measures to protect your information, and we require our service providers to do the same. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children

The Site is not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, write to us and we will delete it.

11. Changes to This Policy

We may update this policy. The date at the top shows when it was last updated, and we will tell you about material changes where the law requires it.

12. Contact

B.E.N. Bio Energetics Nutrition, Inc.
7345 West Sand Lake Road, ste 210 office 2193, Orlando, FL 32819, United States
Email: privacy@bennutrition.com
Phone: +1-888-396-3903