Shipping policy

Shipping Policy

Last updated: September 10, 2026

Where We Ship

We ship from the United States to customers in the United States and Brazil.

All Duties and Taxes Included

Every international order ships Delivered Duty Paid (DDP). Import duties, taxes, and customs fees are calculated and charged at checkout, alongside the product and shipping.

The total you see at checkout is the total you pay. We clear your package through customs on your behalf, and nothing further is due on delivery.

If a carrier or a customs authority ever asks you for an additional import charge, please do not pay it before contacting us. Send the notice to contact@bennutrition.com and we will take it up with our carrier on your behalf.

Shipping Rates

United States

  • Free shipping on orders of 2 or more bottles.
  • Free shipping on all subscription orders.
  • $5.99 flat rate for single-bottle one-time orders.

Brazil

  • Shipping is calculated at checkout based on your destination and order size.
  • Import duties and taxes are added at checkout and shown in your order total before you pay.
  • Subscription deliveries outside the United States are charged shipping, duties, and taxes on each delivery.

Processing Time

Orders are processed within 1-2 business days after payment. Orders placed on weekends or U.S. public holidays are processed on the next business day. You will receive a confirmation email with tracking as soon as your order ships.

Delivery Times

The delivery estimate for your address is shown at checkout, before you pay. That is the most accurate estimate we have for your destination.

As a general guide, orders within the United States arrive within 3-5 business days after dispatch, and most international orders arrive within 5-12 business days after dispatch.

An international order passes through more than one carrier and through the customs authority of the destination country. These are estimates based on normal processing, not guarantees. Remote regions and destinations outside major metropolitan areas can take longer.

Customs Inspection

Every international shipment passes through customs in the destination country. Most clear without interruption. From time to time, a customs authority selects a package for inspection. When that happens the package is held until the inspection is complete, and delivery can take one to three weeks longer than the estimate above.

This decision belongs to the destination country's customs authority. It is outside our control and outside our carrier's control, and it is not a sign that anything is wrong with your order.

An inspection does not create any new charge for you. Your duties and taxes were already paid at checkout.

If your tracking shows a package held in customs for more than 10 business days, contact us at contact@bennutrition.com and we will follow it up with the carrier.

Shipping to Brazil

Our shipments to Brazil are made under the Programa Remessa Conforme, the certified import program of the Brazilian federal revenue service (Receita Federal). Import taxes are calculated and paid at checkout, and your package is pre-cleared, which makes customs processing faster than it is for uncertified shipments.

CPF is required. Brazilian customs requires the recipient's CPF on every international shipment. Enter it at checkout. An order without a valid CPF, or with a CPF that does not match the recipient's name, cannot clear customs and will be held or returned.

Please also include your CEP and, where applicable, your apartment or unit number.

Subscriptions are not currently available for delivery to Brazil.

Address Accuracy

Please check your shipping address, and your tax identification number where your country requires one, before completing your order. Once an international package has been dispatched and declared to customs, the address and the declaration cannot be changed.

If you spot a mistake, email us at contact@bennutrition.com immediately. We can usually correct an order that has not yet shipped.

Undelivered and Refused Packages

A package can come back to us if the address was incomplete or incorrect, if a required tax identification number was missing or invalid, if the recipient refused delivery, or if the package was not collected within the carrier's holding period.

When a package is returned to us, we refund the product price. Shipping charges and import duties and taxes are not refundable, because they were already paid to the carrier and to the destination country on your behalf and cannot be recovered.

If you would like the order sent again, a new shipment with new shipping and import charges applies.

Tracking

Once your order ships, you will receive a tracking number by email. International tracking updates can pause for several days while a package is in transit between countries or awaiting customs clearance. This is normal and does not mean the package is lost.

Delays and Issues

If you have a question about your order, or if it has not arrived within the estimated timeframe, contact us at contact@bennutrition.com. Please include your order number.

Contact

B.E.N. Bio Energetics Nutrition, Inc.
Email: contact@bennutrition.com
Phone: +1-888-396-3903